1. Same day reviews - allowed their team to jump on renewals right away, and not wait for the customer to get in touch with them, or shop the renewal

2. Ability to triage renewals and focus on the highest priority ones, instead of relying on the order in which they came in or effective date. 

3. Increase in efficiency. With less time spent on manual renewal reviews, there is more time to call a significantly increased number of customers.