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            • Why is the “Carrier” and “Document Type” field blank sometimes on the report?

            Why is the “Carrier” and “Document Type” field blank sometimes on the report?

            Updated February 27th, 2025 · 1 min read

            This may occur when the robot is unable to classify the document or identify the carrier. These errors are automatically collected and reviewed by our engineering team and additional robot training will be conducted as necessary. 

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