Quandri Knowledge Hub
Locating Policy Documents
The Renewal Review Capability has two main Activity areas where it can locate policies to review: Associations and Attachments.
How does Renewal Reviews locate Activities via Associations?
Every renewal activity has a corresponding Association. This association shows what that activity corresponds to, and at what hierarchy level in the system (i.e. the policy or account level).
Currently, Renewal Reviews can only review activities where the activity is associated to a specific policy, rather than an account. This is because the association is what tells the bot which line of business (ie, habitational or auto) and which policy number it is reviewing.
How does Renewal Reviews locate Activities via Attachments?
Once it has the policy type and policy number, the Renewal Review Capability goes to the attachments list on the account.
It navigates to the Attachments area, and filters the table to show the following data:
|
Attachments from the last 18 months |
This time frame is set to capture last year’s renewal document, this year’s renewal document, and any relevant documents in between |
| PDF documents | The renewal reviews only check .pdf type attachments and ignores other file types (such as .msg, .png) |
|
Documents that were attached by the download |
Quandri restricts the search to any documents that were automatically attached to the account by the download (rather than manually attached by a person) as most, if not all, relevant carrier documents will be attached by download. |
After this term’s renewing policy is found, the renewal reviews goes through the remaining attachments, opening them up to find the following:
| Attachment | Required | Description |
| Last year’s renewal document | Yes | This document contains all the information on last year’s policy and is used as a point of comparison |
| Reinstatements, reissues, revised renewals, or rewrites | No | When one of these documents is issued, there may be changes to the policy so the reinstatement/reissue/revised renewal/rewrite becomes the most up-to-date document pertaining to the policy. The bot must use the most recent of these as last year’s renewal document |
| Endorsements | No | This is a document that can also be issued after last term’s renewal that contains important policy information. Endorsements are issued if there is a change on the policy, such as adding a driver or removing a coverage. The bot uses the endorsement document to analyze how the premium has changed due to the policy change. |
| This year’s renewal document | Yes | This document contains information on this year’s policy and is compared against the most recent policy document for last year (one of: last year’s renewal document, reinstatement, rewrite, reissue, revised renewal) |
Once the correct documents are found, the renewal reviews will then extract the relevant data from the documents.
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