Some customers have reported that policy checks for Progressive are only occurring after the renewal date has passed. This is due to Progressive initially downloading renewals under a unique code (often “RWQ”, but it can vary), which isn’t configured to trigger the automated activity monitored by Quandri. Once the insured pays for the renewal, the policy is re-downloaded under a standard code that does trigger Quandri—resulting in a delayed response. 

To ensure timely processing, interface settings need to be updated so the initial Progressive renewal code also routes the activity to Quandri.

How to add QREN to RWQ

1. From Homebase select Configure on the Navigation Panel
2. Continuing on the Navigation Panel select Interface > Company/Broker
3. Under Interface Setup, highlight the carrier you would like to update
4. Select the edit button (pencil icon)
5. Select the Status Codes tab
6. Highlight the RWQ status and select the edit button (pencil icon)

7. In the Policy/Activity Code & Status pop up window, under Activity, click the down arrow in the Policy download dropdown

8. Select QREN

9. Select Finish in this pop up window

10. Select Finish on the Interface Setup page